IT Manager
Department: IT Overtime Status: Exempt
Reports To: CFO Location: Flexible
Position Summary
The IT Manager will be responsible for organizational wide systems and in person employee support. The IT manager will liaise with the UK IT team who set policy for all IT systems within Group One Ltd. Group One has offices in New York, Pennsylvania, and California as well as many remote employees across the US. The IT Manager will be responsible and accountable for the smooth running of all computer and phone systems.
Job Responsibilities
- Setting and managing the IT budget
- Maintaining computer systems, including running regular checks on network and data security
- Implementing IT policy and best practice guides for all employees
- Conducting routine evaluations of network and data security
- Provide periodic update to senior management on the state of IT operations and any concerns
- Troubleshoot, investigate, and resolve day to day IT challenges (i.e. hardware failures and management, internet connectivity issues, printer connection issues)
- Identifying and acting on opportunities to improve existing systems
- Control and manage purchasing process for new and replacement laptops and devices, monitor factory and extended warranties on equipment in use
- Manage asset allocation for new hires and replacements for existing employees
- Deploy asset tagging system and own responsibility of tracking all IT assets
- Manage all Microsoft 365 accounts for Group One employees
- Manage and support the use of Microsoft 365 authenticator
- Manage infrastructure and access to Group One SharePoint site
- Manage cellphone plans including liaising with the CFO to ensure the most economical plans are matched with the needs of our population
- Manage internal phone system (RingCentral), including new hire set up and terminations as well as incoming call triage process for each office and brand
- Manage distribution, and connectivity of all technical equipment, including printers
- User Training and Support for all IT applications
- Available for special projects as they arise (conference room Teams call connectivity)
- Visit each office as needed, at least once per quarter
- Manage network connectivity and efficiency for each location
- Partner with parent company /corporate IT department in UK
Supervisory Responsibilities
This position does not have any direct reports
Basic Qualifications
- Extensive knowledge of Microsoft 365
- Proven track record in supporting multiple locations and remote staff
- Ability to travel to each office at least once per quarter
- Time zone flexibility
- Background in Microsoft 365 with understanding of server environments
- Microsoft Intune experience is required
Eligibility Requirements
- Must be able to work full-time
- Must be eligible to work in the United States of America
- The following Microsoft certifications are required:
- Teams Administrator Associate
- Endpoint Administrator Associate
- 365 Certified Fundamentals
- Security, Compliance, and Identity Fundamentals
- Azure Fundamentals
- Microsoft 365 Certified: Administrator Expert (not required, but will need to be obtained during employment)
For interested applicants, please send your resume and cover letter to Michelle (michellea@g1limited.com)
About Group One Ltd.
Group One Ltd. is a US importer and distributor for a number of professional audio and lighting manufacturers. The company’s audio division currently distributes Calrec broadcast solutions, DiGiCo digital mixing consoles, KLANG:technologies 3D immersive in-ear monitor mixing systems, Solid State Logic recording solutions, MC2 high quality innovative amplifiers, XTA digital signal processing equipment and integrated amplification, and Austrian Audio headphones and microphones. The lighting division currently distributes XBlack moving lights, and elektraLite LED fixtures.