Long Island-based Group One Limited—the US distributor for DiGiCo, Calrec, KLANG:technologies and Avolites, among other professional audio and lighting brands—has added Trevor Waite as its newest technical support engineer. Jack Kelly, Group One CEO, made the announcement.
Working at the company’s Farmingdale, New York headquarters, Waite is primarily responsible for facilitating call-in and live-chat technical support for DiGiCo and KLANG’s domestic customers, although he will also be tasked with troubleshooting for users of Group One’s other audio manufacturers, both over the counter and in person.
Just prior to joining Group One, Waite was employed as an audio technician for Red Hook, New York-based Firehouse Productions, with which he has worked since 2014. He’s also served as an audio technician and engineer for Cleveland’s Eighth Day Sound since 2002, where he’s been a technician, engineer and crew chief for multiple tours, festivals, and one-offs. Over the years—as both an independent and staff engineer—he has mixed monitors for countless well-known artists, including Harry Belafonte, Roger Daltrey, Pete Townshend, Thirty Seconds to Mars, The Black Keys and many others.
Waite additionally served for four years as an RF technician in the US Navy aboard the USS John F. Kennedy (CV-67) aircraft carrier and was responsible for the ship’s flight deck communications system. He also holds a Bachelor of Science degree in the field of Electrical Engineering Technology from Rochester Institute of Technology.
“Group One has long prided itself for providing exemplary customer service and support, and Trevor’s appointment is a continuing step forward in that initiative,” Kelly shares. “He’s worked with some of the concert touring industry’s biggest names as an audio crew chief and engineer, and he’s conducted various trainings on many manufacturers’ consoles, in-ear systems, PAs and RF devices, so he possesses a deep knowledge base that will certainly be of great aid to our customers.”
“Having used and teched DiGiCo consoles in the touring world for many years, I have a solid understanding of how they are best used and serviced on the road,” says Waite. “It’s also my privilege to call many remarkable touring engineers my friends, and I’m looking forward to helping them overcome their challenges from the manufacturer’s side. Furthermore, I’m particularly excited about working with Group One’s Chip Sciacca and Paul Bell. Both were extremely helpful when I needed assistance with consoles beyond what a touring tech can do, and now I get to work alongside them. How cool is that?!”